FAQ
In our Frequently Asked Questions (FAQ) section, we aim to provide you with quick and comprehensive answers to common queries frequently posed by guests booking hotels. We understand that planning your stay can raise various questions, and we’re here to simplify the process for you. Whether you’re seeking information about reservation details, policies, amenities, or anything else related to your upcoming visit, you’ll find the necessary details right here. If you have a question that’s not covered, please don’t hesitate to reach out to our dedicated team for personalized assistance. Your comfort and peace of mind are our top priorities at Pura Eco Retreats, and we’re committed to ensuring a seamless and enjoyable experience during your stay with us.
You can make a reservation through our website by selecting your desired dates and room type, or by contacting our reservation team directly.
Our cancellation policy varies depending on the room type and rate selected. You can find this information during the booking process and in your confirmation email.
Yes, we use secure encryption methods to protect your credit card information. Your privacy and security are our top priorities.
Typically, check-in is at 3:00 PM and check-out is at 12:00 PM. However, you can request early check-in or late check-out based on availability.
We may offer airport transportation, depending on the property. Please inquire with our concierge for details.
Yes, complimentary Wi-Fi is provided for all our guests during their stay.
Yes we do have on-site restaurants. You can check the dining options available on our website or contact our front desk for recommendations.
Absolutely, we strive to accommodate special requests whenever possible. Please notify us in advance or during the booking process.
Breakfast inclusions vary based on your rate and booking. You can find information about breakfast options on our website or during the booking process.
Some of our properties are pet-friendly, while others may have restrictions. Please check our pet policy or contact us for specific details.
We have a strict no-smoking policy in our stay units and public areas. Designated smoking areas may be available.
Most of our properties offer parking facilities. You can find information about parking options on our website or by contacting us directly.
To make changes to your reservation, you can either do so through our website or contact our reservation team. Changes are subject to availability and our cancellation policy.
Room amenities vary by property and accommodation type. You can view a list of amenities on our website when booking.
Yes, you can book multiple accommodations in a single reservation. Simply select the number of units you need during the booking process.
If you have additional questions or need further assistance, please feel free to contact our customer service team. We’re here to ensure your stay with us is as comfortable and enjoyable as possible.